Frequently asked questions

What material are your products made of?
they are made out of Faux Leather. All of our products are made with the best quality.

Will the products out of stock be restocked?
Our store is restocked every week. Some colors are seasonal and will be removed and restocked by new colors.

Where are you located?
We are an online store that is based in Leon Guanajuato, Mexico.
You can view the location of our store at the beginning of our website or in the following link: Adelitas Oficinas Leon Guanajuato

Can the office be visited?
Yes, you can visit with a prior appointment. You can make your appointment via WhatsApp.

Do you have references?
Yes, you can consult and know more about our references via our Facebook page.
Or by viewing out Instagram pined stories.

What are the payment methods?
We accept the following payment methods:
-Electronic fund transfer
-Bank deposit
-Oxxo deposit
-Debit or credit card  

Are your payment methods secure?
Yes, all the information provided is secured. We do not have access to your confidential information or bank information. We work with the most important and secured payment gateway in Mexico.
For more information please visit our privacy policy.

Do you accept cash payments or fund transfers?
Yes, you can make your payment thru OXXO and deposit to our bank account. If you choose the option of fund transfer or OXXO deposit your order will be set aside for 24 hours. In case of not making the payment and sending your receipt, the products in your order will be automatically released for the next customer. 

What is the shipping time?
Your order is sent 1 to 3 business days after the payment is made, and it depends on the shipping company that you select. That can take from 3 to 5 business days to deliver to your house. The dates of shipping can increase in high seasons.

Do you have a tracking number?
Yes, once your order has been delivered to the shipping company you will receive an email notification. In the email you will find your tracking number and the link to our website, where you can consult the trajectory of your order. This email can go to your spam and unwanted emails.  

How many pieces give me a wholesale price?
10 pieces, these can be mixed or can be all the same products including purses. You decide the colors and the personalization. For more information you can visit our website in the wholesale section.

What is the cost of shipping?
The cost of shipping for our sales are calculated on the payment screen, since it is necessary to have the volume and weight of the package. The cost can vary and the price starts at $100 pesos. Keep in mind that the price also varies based upon the shipping company that you select